Designation

Website "digital-astrolab.com » is operated by the company “ Astrolab Solutions LLC ” whose head office is located in 2560, 1007 N Orange St. 4th Floor , Wilmington, DE, New Castle, US, 19801 . Original ID: 372111724

To contact us : contact@digital-astrolab.com

The company offers for sale, alone or in partnership, paid digital training via the internet to individuals and businesses in all countries, members of the European Community and United States of America-speaking countries. It can also carry out all sales of goods linked to the above-mentioned training courses.Astrolab Solutions LLCreserves the right not to accept a customer contract that is outside these limits.

Article 1 - Purpose and scope

These General Conditions of Sale (including the General Conditions of Use CGU) determine the conditions applicable to training services and sales carried out by the company.Astrolab Solutions LLCon behalf of a client.

The Company offers digital products for sale in written, video and audio formats.

The Customer is required to read it before placing any order. The choice and purchase of a product or service is the sole responsibility of the Customer.

Any training order and sale from the company implies the customer's unreserved acceptance of these General Conditions of Sale. These conditions prevail over any other customer document, in particular over any general purchasing conditions.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Customer declares to have read these General Conditions of Sale and Use and to have accepted them by clicking or pressing the “Confirm my order” button or link before implementing the online ordering procedure.

Validation of the Order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale. The Customer acknowledges having the required capacity to contract and acquire the products and services offered on one of the sites described above.

The General Conditions of Sale and Use are accessible at any time on the website and will prevail, where applicable, over any other version or any other contradictory document.

The Company reserves the right to modify these General Conditions of Sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer.

Article 2 – Customer and after-sales service

The Company's customer and after-sales service can only be reached by e-mail atcontact@digital-astrolab.com and is available 7 days a week. The company undertakes to respond to messages as quickly as possible but cannot commit to a maximum deadline depending on the workload of its team.

Article 3 – Definitions

“Customer” means any consumer Customer who has placed an Order.

“General Conditions of Sale” means this sales contract.

“Order” means any order placed on one of the sites described on page 1 in the “designation” chapter

“Basket” refers to all of the selected Products.

“Products” refers to the training, support and products offered for sale on the Site. Each Product presentation sheet mentions the price.

The “Company” means the Company Astrolab Solutions LLC

The “Site” or “the sites” refer to the website “digital-astrolab.com » exclusive properties of the Company.

“Geographical Area of ​​the Offer” means the entire country to which the Company offers the Products for sale, and makes deliveries of the Orders, namely France, the countries of the European Community and any United States of America-speaking country, possible exclusion of any country as described in the “designation” article above.

Article 4 Free visit and no obligation to purchase

A potential customer can freely “browse” the site(s) and leave without payment if no offer proposed suits them.

On the other hand, if he chooses to order training, or any other paid product, he must first read, validate these General Conditions of Sale and make the payment corresponding to the product(s) chosen. ) with full knowledge of the matter.

Article 5 – Order

To place an order on the Site, the Customer freely selects one or more Products from the Site catalog, by clicking on the “add to Cart” button.

The Customer then reads the offer presented in its entirety.

Once their choice has been made, the Customer validates the Order then provides their personal information (last name, first name, email address, country) as well as their banking information, then places their order by clicking on the button or on the link: “Validate my command ".

An order is registered on the Seller's website when the Customer accepts these General Conditions of Sale and when he validates his order.

The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of all of these General Conditions of Sale and constitutes proof of the sales contract.

Full payment is made online, by credit card using a secure online payment service (Hotmart, Stripe, Mollie or other). Once payment has been made, the Customer receives their payment proof at the email address provided. Once the order has been placed, the Customer receives an e-mail to the address previously indicated containing the information necessary for receipt of the product or service.

The sale will only be considered final after confirmation of acceptance of the order by the Seller has been sent to the Customer, by email and after receipt by the latter of the full price.

It is the Customer's responsibility to verify the accuracy of the order placed and to immediately report any error to the following contact address:contact@digital-astrolab.com

Article 6 – Pre-contractual information and customer acceptance

The Customer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these General Conditions of Sale and all the information listed in article L. 221-5 of the Consumer Code, and in particular the following information:

– the essential characteristics of the products and services.

– the price of products and services;

– information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if they are not apparent from the context (legal notices).

– information relating to legal and contractual guarantees and their implementation methods;

– the possibility of resorting to conventional mediation in the event of a dispute;

– information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the terms of termination and other important contractual conditions.

– the means of payment accepted.

The act of a natural (or legal) person ordering on the website “digital-astrolab.com » implies full and complete adherence and acceptance of these General Conditions of Sale and obligation to pay for the Services ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Company .

Any order placed on one of the sites above constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Likewise, the Company reserves the right to cancel or refuse any order based on ethical criteria or on legitimate doubts it may have regarding the seriousness and presumed honesty of the customer. In these cases, if the order has already been placed and paid via the site “digital-astrolab.com », the Company will notify the customer of the cancellation of their order and will reimburse them within a maximum of one week.

The refusal or cancellation of an order remains the sole decision of the Company which has no obligation to justify itself and cannot be called into question by any complaint. Likewise, the refusal or cancellation of an order cannot give rise to any compensation, compensation, credit, compensation or other financial benefit.

By subscribing to the purchase of a Product and/or a Service, the Customer declares to be able to contract under the law of his country; be of legal age or emancipated or declare to represent, by virtue of a valid mandate, the person for whom he is subscribing.

The Customer guarantees that he has the necessary authorizations to use the payment method selected when validating the order.

Article 7 – Availability

Training offers and products are valid as long as they are visible on the Site, while stocks last for physical products.

In the event of unavailability of the Product after placing the Order, the Company will inform the Customer by e-mail. The Order will then be automatically canceled and the Company will reimburse the Customer for all sums already paid no later than thirty (30) days from payment of the sums paid.

This refund condition does not apply to the sale of training.

Article 8 – Price and Payment Conditions

For each training and sale, the companyAstrolab Solutions LLCundertakes to provide clear information on prices and a quote and/or invoice upon request.

Beyond free information content; for each training course and product, prices are indicated in euros excluding tax and VAT at the current VAT rate (20% to date). The prices displayed are firm and final.

According to the tax regulations applicable since 2021, for customers located outside France in a country of the European Community, invoicing is excluding VAT only with the mention “reverse charge regime”. Within the framework of the Single Window, VAT must in fact be declared and paid in the “member state of consumption”, that is to say in this case, in the country of residence of the customer (article 283.1 and 283.2 of the CGI).

Prices (excluding tax and tax included) are indicated on the website “digital-astrolab.com » in the sections of each product offered.

Astrolab Solutions LLCreserves the right to change its pricing. In this case, information will be accessible on the site concerned. In all cases, the prices displayed are those visible to the customer and accepted by him.

Payment must be made in cash when confirming the order for the training, support or product.

Payment is made via the card payment page according to the customer's choice: training, product.

In certain cases, and upon proposal ofAstrolab Solutions LLConly, accepted by the customer, payment can be made in 3 installments maximum and by bank transfer, direct debit or card payment:

A first payment representing 1/3 of the amount including tax (rounded to the nearest ten euros) which will allowAstrolab Solutions LLCto begin the chosen support work or deliver any product.

A second payment representing 1/3 of the amount including tax (rounded up to the nearest ten euros) to be paid maximum on the 5th of the following month.

A third payment representing the balance due on the invoice including tax to be paid maximum on the 05th of the second month.

An invoice can be issued on request for each payment or a final invoice grouping the 3 payments.

Quotes are not systematically issued for training courses and products as the prices are clearly displayed on the sites.digital-astrolab.com »

A quote can however be issued upon request (particularly if VAT does not apply).

The general principle remains that, full prior knowledge of the services and prices offered byAstrolab Solutions LLCby the customer, implies that his entry to the paid part of the site constitutes acceptance of the proposed conditions.

By placing an order, the Customer declares that it has sufficient financial guarantees for payment, and that it will actually pay the amounts due when due, in accordance with the legislation.

Payment of invoices is made in cash and upon validation of the Order in accordance with the payment method freely chosen by the Customer.

Payment for the Order by the Customer is made primarily by card. All credit card numbers are encrypted at 256 bits when the Order is placed. They are only decrypted on the payment processor's server. This information does not exist in clear text on any website and is therefore inaccessible to the Company and third parties.

When paying by credit card, the card is only debited at the time of validation of the Order. Payment is made in cash.

Information relating to the purchase transaction is retained for as long as necessary to finalize the Order. Once the Order is finalized, the information relating to the purchase transaction is deleted.

Payment by credit card and transfer is irrevocable.

The Seller will not be required to deliver the Products and Services ordered by the Customer if the price has not previously been paid in full under the conditions indicated above except in the case of payment in three installments.

Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller.

No refund will be accepted by the Seller after the transfer of one of its digital Products.

The Company must be immediately informed of a change of bank or the obsolescence of the bank details indicated. The Company may use the payment service providers of its choice and change them at any time. By providing their banking information, the customer authorizes the Company to debit the account for the amount indicated during the Order. The customer guarantees to the Company that he is capable and has the authorizations that may be necessary to use the payment method.

Article 9 – Delivery of products and services

The Products and Services ordered by the Customer will be supplied immediately upon final validation of the order by the Customer, under the conditions provided for in these General Terms and Conditions and to the address indicated by the Customer when placing the order on the site "digital-astrolab.com »

If the Products ordered have not been supplied on the date stipulated in the contract, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the written request of the Customer under the conditions provided for in articles L 216 -2 L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

The identification of the Seller is as follows:

– Name – Denomination: Astrolab Solutions LLC

- The head office : 2560, 1007 N Orange St. 4th Floor , Wilmington, DE, New Castle, US, 19801

In the absence of reservations or complaints expressly made by the Customer upon receipt of the Products and Services, they are deemed to comply with the Order, in quantity and quality.

Article 10 – Late penalties and sanctions for payment defaults

If the invoice is not paid when due, the Seller may refuse to honor the customer's Order and may suspend access to the content without the Customer being able to claim any damage and/or compensation.

In the event of partial payment of an invoice due, after formal notice remains without effect within 8 calendar days, the Seller may suspend all access to the content provided without prejudice to any damages and interest that may be claimed from the Customer due to failure to meet his payment obligation. Partial amounts collected will remain with the Seller.

In the case of payment in three installments on an accompanying product, if the seller notices an unpaid amount on a single due date, he will put the customer on notice to settle his debt by e-mail or any other means. The treatment of the unpaid amount will be the same as described in the previous chapter.

In addition, the seller reserves the right to prohibit any future purchase of products.

Late penalties will be calculated pro rata temporis according to the legal rates in force at the time of the incident (article L 441-6of the commercial code).

The rate of late payment penalties due in the event of late payment of an invoice cannot under any circumstances be less than three times that of the legal interest. It is therefore set at 2.32% per year until December 31, 2022. It will change semi-annually according to current legislation.

Source: Source: decree of June 27, 2022, J.O. of July 1.

There will also be provision for a fixed recovery compensation of €40 excluding tax.

Article 11 – Right of withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer may in certain cases have a period of 14 calendar days from the date of purchase for a Product or Service or from the date of receipt for a product, to exercise your right of withdrawal.

However, Customers are informed that, given the nature of certain services provided and in accordance with the provisions of article L221-28 1°, 9° and 13° of the Consumer Code, orders placed by the Customer concerning the following services do not benefit from the right of withdrawal:

– The provision of services fully executed before the end of the withdrawal period and the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal;

– Supply of audio or video recordings or computer software or any digital products when they have been unsealed by the consumer after delivery

– Supply of digital content not provided on a material medium whose execution has begun after express prior agreement of the consumer and express waiver of his right of withdrawal.

For these services and according to the terms provided for in article L 211-28, § 9° and § 13°, the contract is therefore definitively concluded upon placing the Order by the Customer according to the terms specified in these General Conditions of Sales.

Failing this for the seller's other Products and Services which do not meet the conditions provided for in Article L 211-28, § 9° and § 13°, the Customer must draft a declaration unambiguously expressing his desire to withdraw and 'send to the Seller.

Article 12 – Responsibility of the Seller and legal guarantees

The Company is automatically responsible to the Customer for the proper execution of the obligations resulting from the General Conditions of Sale concluded remotely, whether these obligations are executed by the Company itself or by one of its partners.

However, the Company may exempt itself from all or part of its liability by providing proof that the non-performance or poor execution of the General Conditions of Sale is attributable either to the Customer or to the unforeseeable and insurmountable act of a third party. to the contract, or to a case of force majeure.

The Seller guarantees, in accordance with legal provisions and without additional payment, the Customer, against any lack of conformity or hidden defect, resulting from a defect in the design or production of the products or services ordered under the conditions and according to the terms defined herein. Terms of Sales.

In the case of a defect or lack of conformity, the Customer must inform the Seller, in writing, within a maximum period of 48 hours from the supply of the products and services or receipt of the product or service.

The Seller will then offer either reimbursement of the sums paid, or to rectify or have rectified as far as possible, the products or services deemed defective as soon as possible and at the latest within 15 days following the Seller's observation of the defect or of vice.

In the case of a refund, this will be made by credit to the Customer's bank account.

The products are supplied via the site “digital-astrolab.com » of the Seller and comply with the regulations in force in France. The Seller cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of the products or services requested, to verify.

The societyAstrolab Solutions LLCstrives to provide as accurate information as possible on its site. However, the Seller cannot be held responsible for omissions, inaccuracies, or deficiencies in the update, whether due to itself or to third party partners who provide it with this information.

All information given on the site “digital-astrolab.com » are given for information purposes only and are subject to change. Furthermore, the information on the site is not exhaustive. They are given subject to modifications having been made since they were put online.

All training courses sold are only bound by an obligation of means and not of results. The client cannot hold the company liable if the advice given to him does not lead to the result expected by him.

The Company cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the site, and resulting either from the use of equipment not meeting the required specifications, or from the appearance a bug, a virus or an incompatibility in particular. The Seller cannot be held responsible for indirect damage (such as for example loss of market or loss of opportunity) resulting from the use of the site.

The Company implements all reasonable means at its disposal to ensure continuous and quality access to the site, services and products.

However, the website may be subject to maintenance operations. The Company may interrupt, temporarily suspend or modify without notice access to all or part of the site, products or services in order to ensure maintenance or for any other reason, without the interruption giving rise to any right to any obligation or compensation. The Company is not responsible for any malfunction of the network, servers or any other event beyond its reasonable control, which prevents access to the Site or the services.

Article 13 - Force majeure

The Seller's guarantee is limited to the reimbursement of products or services actually paid for by the Customer and the Seller cannot be considered responsible or defaulting for any delay or non-performance resulting from a connection problem, or IT tools at the customer's premises.

Force majeure is considered to be any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

A case of force majeure is a disturbing exogenous circumstance usually recognized by United States of America jurisprudence, such as revolution, earthquake, fire, attacks, pandemic, general strike, major disruption of state services, transport, mail, breakdown means of communication (telephone, internet) or electricity, death of the Customer or Seller after his order and before the execution of the service, or any other cause which would no longer allow companies to work normally.

However, a customer who has paid for training that cannot be completed for technical reasons of connection to the training platformsAstrolab Solutions LLCmay request reimbursement, in the sole case of a disruption which would be the sole responsibility of the seller.

Article 14 – Additional reimbursement guarantee

In the event of a dispute leading the customer to request a refund, he must send an email to the following address: .

The customer must explain the reasons for the reimbursement request and attach a copy of both sides of their identity document, or any other proof of identity. This personal information will under no circumstances be disclosed to a third party and will be deleted once the Customer's proof of good faith has been validated or not.

The seller may refuse to the customer the application of the additional contractual guarantee if the latter provides insufficient evidence or if the seller considers that he remains within his rights without the customer being able to claim any damage and/or compensation.

If the conditions for applying the contractual refund guarantee are met, the order will be refunded, and a credit will be automatically applied to the Customer's credit card.

The use of this additional refund guarantee is limited to once per customer and for a single product/service ordered. This is to avoid abuse.

The additional refund guarantee does not apply if the Customer is aggressive, uses denigrating, insulting, discriminatory or defamatory terms, or makes threats to the Seller in the context of his request. If applicable, in addition to the cancellation of the additional guarantee, the Seller will reserve the right to no longer accept this customer for future sales and without prejudice to legal proceedings.

Finally, the additional refund guarantee does not apply in the event of the Customer's deficiency in the use of their computer device (computer, telephone, tablet, etc.) and/or if they do not have an internet connection allowing the access to the service or product and/or the internet.

Article 15 – Protection of personal data

In application of law 78-17 of January 6, 1978 modified by law n°2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of their order and the preparation of invoices. , notably.

This data is not communicated to third parties.

The processing of information communicated through the site “digital-astrolab.com » meets legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him.

This right can be exercised under the conditions and according to the modalities defined on one of the sites described above.

The customer expressly authorizes the companyAstrolab Solutions LLCto communicate data concerning him as part of the regulatory obligations for the security of internet transactions according to the European Directive on the Security of Means of Payment called DSP2 and the 3D Secure V2 customer authentication standard as well as upon any request from public authorities, in particular judicial.

Article 16 – Intellectual property

All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the sites are protected under copyright, trademark law, image rights and patent law. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the sites. Any simple or hypertext link is strictly prohibited without the express written consent of the Company. In all cases, any link, even tacitly authorized, must be removed upon simple request from the Company.

The customer agrees not to resell in any form whatsoever and at any price whatsoever, a program or product acquired from Astrolab Solutions LLC .

Only the use of the sites for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized.

Any total or partial reproduction of the Company's catalog is strictly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization.

Article 17 – User comments

Customers may submit ideas, proposals, or other materials, whether online, by email, or by mail, whether or not requested by the Company. The Client grants the Company the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any comments that the Client sends to it.

The Company is not and shall not be required:

to maintain the confidentiality of comments;

to pay compensation to anyone for any comments provided;

to respond to comments.

The Company may monitor, edit or remove content that it determines, in its sole discretion, to be unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene or criminally objectionable, or which violates any intellectual property or these Terms of Service. Sale.

Customer agrees to write comments that do not violate the rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

The Client undertakes not to write in his comments illegal, defamatory, offensive or obscene content, and that they will not contain computer viruses or other malicious software which could affect the operation of the sites or other sites associated web.

The Customer agrees not to use a false email address, pretend to be someone else, or try to mislead the Company and/or third parties as to the origin of their comments.

The Customer is entirely responsible for his published comments and their accuracy. The Company assumes no responsibility and declines any commitment with regard to comments published by the Client or third party.

Article 18 – Applicable Laws and Dispute Resolution

The General Conditions of Sale are subject to United States of America law.

The company reserves the right to initiate criminal proceedings against any attempted fraudulent purchase or purchase with a prohibited or opposed bank card, stolen or falsified or stolen or falsified check. In this context, no attempt at amicable conciliation will be accepted.

The fact that a clause of these General Conditions of Sale becomes void due to changes in laws and regulations cannot call into question the validity of the other articles and does not exempt the Customer from the performance of its contractual obligations. In this case, the company will modify the article in question as quickly as possible to bring it into compliance with the legislation.

National or cross-border disputes which may arise regarding the validity, interpretation, execution or non-performance, interruption or termination of this contract may be submitted to mediation at the Customer's request.

The client will find the contact details of the mediator at the Commissiondevaluation and Consumer Mediation Control (CECMC) which appoints Consumer Mediators in order to facilitate the resolution of disputes between the Company and its Customers. (economie.gouv.fr)

The European Commission website describes the mediation process used and allows Clients to submit a mediation request online accompanied by supporting documents.

However, the dispute cannot be examined by the Mediator if:

– the Customer does not justify having attempted, beforehand, to resolve his dispute directly with the Company by a written complaint,

– the request is manifestly unfounded or abusive,

– the dispute has previously been examined or is currently being examined by another mediator or by a court,

– the consumer has submitted his request to the mediator within a period of more than one year from his written complaint to the Company,

– the dispute does not fall within its field of jurisdiction.

Mediation is free for the Client. If the Client uses, at any stage of the mediation, a lawyer, a third party of his choice or an expert to defend him, he will bear the costs alone.

The Mediator may not receive any instructions from the parties nor be remunerated based on the result.

Participation in mediation does not exclude the possibility of recourse to a court. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions. In the event of a dispute before a judge, jurisdiction is assigned to the competent United States of America court, in this case, the Dax court.

In the event of a dispute arising between the company Astrolab Solutions LLC , service provider and the customer, whoever they may be; the search for an amicable solution will always be favored.

The solution accepted by both parties may be either the total or partial reimbursement of the sums paid by the customer, or the sums paid are kept by the company with another product offered free of charge (credit), or there is abandonment of the claim by the customer without compensation.

Failing this, the case may be brought by either party before the competent court of Dax.

End of the General Conditions of Astrolab Solutions LLC

APPLICABLE LAW :These general conditions of the site are governed by United States of America law.

Warning : This page is a translation. It is therefore possible that some details are worded incorrectly in your language.